Privacy policy

Last Updated: Friday March 21, 2025

Internal Nesting Wellness ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and engage with our services.

1. Information We Collect

• Contact Information: Name, email address, phone number (if provided through our contact form).

• Booking Information: Details provided when scheduling a session via JaneApp.

• Website Usage Data: Non-identifiable information such as IP address, browser type, and pages visited (collected via cookies and analytics tools).

• Communication Records: Emails or messages sent to us for inquiries or support.
  

2. How We Use Your Information

Your information is used for the following purposes:

• To respond to inquiries and provide information about our services.

• To schedule and manage therapy sessions through our booking system.

• To improve our website’s functionality and user experience.

• To ensure compliance with legal and ethical requirements for psychotherapy services.
  

3. Confidentiality & Security

We are committed to maintaining the confidentiality of your personal information in accordance with Ontario’s privacy laws, including the Personal Health Information Protection Act (PHIPA). Any information shared in therapy sessions remains strictly confidential, except in the following cases:

1. When required by law (e.g., court order, risk of harm to self or others, child protection concerns).

2. When explicit consent is provided to share information with a healthcare provider or third party.
   

4. Third-Party Services

We use third-party services, including JaneApp for appointment scheduling and Google Analytics for website traffic monitoring. These services have their own privacy policies governing the handling of your data.

5. Cookies & Tracking Technologies

Our website may use cookies to enhance your experience. You can disable cookies through your browser settings; however, some features of the website may not function properly without them.

6. Your Rights & Choices

You have the right to:

• Access, update, or request the deletion of your personal information.

• Withdraw consent for non-essential data collection.

Contact us with any privacy-related concerns.

7. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

info@internalnesting.ca

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.